Privacy Policy – Your Data, Your Rights
At ZenPak, we value your privacy and are fully committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).
🔍 What Data We Collect
- Personal details (name, email, phone number, delivery address)
- Order information (parcel contents, size, value)
- Payment data (handled securely by our payment processors)
- Technical information (IP address, browser type, cookies)
📦 Why We Collect Your Data
- To fulfill your parcel delivery order
- To contact you about your shipment
- To provide customer support
- To improve our website and services
- To comply with legal requirements
🤝 Who We Share Data With
We only share your data with trusted third parties when necessary:
- Couriers and delivery partners (to complete your shipment)
- Payment providers (for secure transaction processing)
- Technical service providers (e.g., hosting, analytics)
⏳ Data Retention
We retain your data only as long as necessary to fulfill your order, comply with legal obligations, or resolve disputes. After this period, your data is securely deleted.
🔐 Your Rights Under GDPR
- Access your personal data
- Correct inaccurate or outdated data
- Request data deletion (“right to be forgotten”)
- Withdraw consent at any time
- Object to or restrict processing of your data
To exercise these rights, contact us using the details below.
📩 Contact Us
If you have questions or want to exercise your rights, please contact us:
Email: zenpak@zenpak.ee
Phone: +372 5806 4146
🔄 Updates to This Policy
This policy may be updated from time to time to reflect legal or operational changes. Check this page regularly to stay informed.